Virgin Australia Lost Property – What Should You Do To Claim?

Virgin Australia lost property

Last updated on Sep 6th, 2023 by Heena Ganotra

It is natural to panic when you lose something on your Virgin flight but Virgin Australia lost property guidelines can help. It is common for people to leave something behind, including expensive items like headphones or laptops. The flight attendants will carefully comb through the entire aircraft after passengers disembark to see if there are any items left behind. Even if they miss anything, the cleaning crews that clean up the aircraft for the next flight won’t. If you have lost baggage in transit, Virgin Australia has more systems in place to help. You may be able to claim Virgin lost property without too much hassle. 

Virgin Lost Property – Delayed Baggage 

Baggage isn’t considered truly lost for the first few days. It is merely considered delayed and the airline authorities endeavour to find where it is stuck. If the baggage isn’t recovered within the day of travel, Virgin Australia’s baggage department will contact you directly. 

During this conversation, the airline will ask for more information regarding your luggage like colour, size, contents, departing airport, and other important information. When you file the complaint, you’ll be given a 10-character complaint number. Keep that number with you until the matter is resolved to your satisfaction. 

Your bag won’t be considered Virgin lost baggage, so you won’t be entitled to any compensation. Here’s a look at what you need to do if your luggage is delayed:

  • File a Complaint – If you can’t find your luggage at the baggage claim, contact the Baggage Contact Centre immediately. It is important to inform the relevant authorities immediately to get through the process faster. You will get a complaint number that you can use while making inquiries regarding your luggage. 
  • World Tracker – Check your delayed baggage through the World Tracker System to get updates on its location. This tracing system will give you a good idea of when you can expect your luggage back. If your baggage can’t be located, it won’t show up on this tracker for lost baggage Virgin. 
  • Keep your Complaint Number – When you file a complaint, you will be given a complaint number that you can use when you’re making inquiries or wish to reclaim your luggage. Keep this number safe to avoid hassles down the line. 
  • Address and Personal Information – The airline will deliver the delayed baggage to your doorstep once it is found. Be sure to provide the address you need to bag delivered. Keep your schedule in mind when you enter the information in your complaint form. For example, if you will be in another town within the next couple of days, it will be a good idea to use that address. 

The Baggage Contact Centre will call you every day to update you on the situation until the bags are found. If your luggage remains missing even after seven days, the report will be escalated and the luggage will be considered lost.

Lost Property Virgin Australia 

If your luggage isn’t found within 7 days, the airline will move forward with the claims process. This is usually when the airline offers some sort of compensation for the lost luggage. They will continue to look for the luggage until the claims process is complete and adequate compensation is offered. 

You need to submit a form, duly filled and without any errors, to the Baggage Contact Centre for the claims process to move forward. This form must be submitted in writing for the best results. The form must be sent to the address mentioned on it for processing. 

It can take a few days for the claims to be assessed and verified. The Baggage Contact Centre will remain in touch with you to ensure you are informed about the progress. Filing a claim for Virgin Australia lost baggage is straightforward and the executives at the Centre are always willing to help. 

Virgin Australia – Lost and Found

If you have left any item on the plane, you need to inform the authorities immediately. Flight attendants usually conduct a full-scale search of the flight after every journey to check there’s nothing left behind. 

If they notice any Virgin Airlines lost property, they will immediately place the item in the bag and make note of the seat number, passenger name, flight details, and other such information. 

You can contact the Virgin Australia baggage services office to explain the situation and request assistance. If the lost item is found, it will be handed over to you once you can identify yourself and provide some sort of proof of ownership. 

Unfortunately, some items remain lost and can’t be recovered. That’s one of the reasons why we always encourage passengers to carefully examine their belongings and their seat to ensure nothing is missing. 

Virgin Australia Damaged Baggage 

Sometimes baggage can become damaged in transit. In such cases, you can get some compensation from the airline if you can prove the luggage was mishandled. When you file a report for damaged property, the Baggage Service Agents will carefully examine the object to determine the extent of the loss and authenticity of the claim. 

Once all of the information is verified, the claim will be processed. It is important to file the damage report before you leave the airport after your trip. If you’re unable to do so, file the report as soon as possible as there is a time limit to the claims process. 

  • If a part of the item is damaged or lost, you need to file the report within three days. 
  • If your entire baggage is damaged or lost, you need to file the report within 21 days.
  • If your carry-on bag is damaged or lost, you need to file the report within seven days. 
  • For international trips, if your baggage is damaged or lost, you need to file the report within seven days. 
  • For international trips, if your baggage is delayed, you should file a report within 21 days. 

Keep these timelines in mind when need to file a Virgin baggage claim. If you file a report after the period has lapsed, you won’t get any compensation. 

Be sure to keep the Virgin lost baggage contact number on hand at all times as you never know when it will come in handy. It is also a good idea to familiarize yourself with the terms and conditions of lost baggage claims in advance. 

If you have any questions, you can contact the airline directly or speak with our experienced travel agents. They will be happy to help. 

Velocity Frequent Flyer Program Operates By Virgin Australia

Virgin Australia tries to do every possible thing for its passengers’ satisfaction, from extraordinary infight services to lost baggage policy and the best frequent flyer program. Virgin Australia Velocity Frequent Flyer program is one of the best programs among other airlines’ loyalty programs. It’s very easy to earn Velocity reward points in a number of travel and non-travel ways. And, you can redeem them to enjoy cheap flights, hotel stays, and shopping online at the Velocity Rewards Store. While you’re busy earning Velocity points for cheap Virgin Australia flights and partner airlines’ flights, you will also be accruing status credits which will offer you some amazing perks. So, To enjoy all these benefits, join the program now! 


Q. Who should I contact if I have lost baggage Virgin?

Ans: If you have lost your baggage on a Virgin Australia flight, you need to contact the Baggage Contact Centre directly. You will find it near the baggage claim. You can also contact the airline directly. 

Q. What if I have a valuable item?

Ans: If you have lost a valuable item, you need to mention it on the form when you report lost baggage. The claims process will proceed accordingly. Familiarize yourself with Virgin Australia lost baggage regulations to avoid hassle during the claims process. 

Q. When do I get Virgin lost baggage compensation?

Ans: You can expect to get the compensation anywhere between 24 hours to seven days after the claims are approved. This varies from case to case and airline to airline. You can ask your agent for more information. 

While there are steps to handle Virgin Airlines lost property, it is a good idea to get some travel insurance to cover any possible damage. 

Q: What all in-flight services does Virgin Australia offer apart from baggage compensation claim?

Ans: Virgin Australia in-flight entertaintment options are many. Right from food to wifi and comfortable seats, it offers all

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About Heena View All Posts

A writer by both passion and profession, Heena Ganotra is "half agony, half hope" but all heart. And oh, she has been a book lover from the start! Her love for books is what convinced her to make a career in the wonderful world of words. She loves what she does and is out-and-out a satisfied soul with a wish to spread happiness and kindness in abundance. Insight- Some say she is living the best life anyone could because she reads, writes, travels, and makes merry. They’re right because what else does one really need! :)

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  1. gary Male symons says:

    lost a set of car keys on a virgin flight from Syndney aust to Adelade on 29th august 23

    1. Heena Ganotra says:

      Hello Gary,

      We’re truly sorry to hear about the loss of your car keys during your Virgin Australia flight. Losing personal belongings can be distressing, and we understand the inconvenience it may have caused. We recommend reaching out to Virgin Australia’s customer service as soon as possible. You can try contacting their representatives through their website’s chat feature, which can provide you with immediate assistance and guidance on the lost property retrieval process. Just be positive & calm, you’ll surely get your car keys. Please don’t hesitate to reach out to us, if you have any further queries.

      Warm Regards,
      Team MyTicketsToIndia

1 Adult, Economy

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