Singapore Airlines Cancellation and Refund Policy!

Last updated on Dec 27th, 2024 by Neha Sharma

Travel plans can change unexpectedly, and understanding airline policies can help avoid unnecessary stress. If you are flying with Singapore Airlines, it’s important to know their cancellation and refund policy, flight change fees, and customer support contact details. This blog will cover everything you need to know, ensuring you are well-prepared for any situation.

Singapore Airlines Cancellation Policy

Singapore Airlines offers a flexible cancellation policy that varies depending on the fare type, route, and timing of the cancellation.

• Cancellation Deadline: You can cancel your ticket up to 2 hours before departure for international flights. However, some fare types may have a stricter cancellation policy.
• Cancellation Fee: Singapore Airlines cancellation fees depend on the ticket type. For non-refundable fares, you may not receive a refund, whereas flexible fares often allow cancellations with minimal or no charges.
• Singapore Airlines Cancel Options: Through the “Manage Booking” section on the Singapore Airlines website. 

By contacting the Singapore Airlines customer service number or visiting their nearest office.

Singapore Airlines Refund Policy

If your plans change and you cancel your flight, here is what you need to know about the Singapore Airlines refund policy:

• Refund Eligibility: You may cancel your Singapore Airlines ticket online for a refund if you’ve purchased a ticket directly from Singapore Airlines and it is a refundable fare, Non-refundable tickets will only qualify for a refund of applicable refundable taxes, Refunds are credited to the credit or debit card used for the ticket purchase.
• Cancellation and Refund Fee: A cancellation or refund fee may apply based on the fare rules. Always check the fare terms and conditions before purchasing your ticket.
• USA Bookings: For tickets to or from the USA, you can cancel your ticket without penalty within 24 hours of booking, provided the booking was made at least 7 days before departure.
• Tax Refund in Singapore: Refunds for unused taxes can be requested through the Manage Booking section on the Singapore Airlines website or by contacting customer service.
• Refund Deadline: Tickets must be canceled within the deadline specified in your booking to qualify for a refund.
• Processing Time: Refunds typically take 7-21 working days to be credited.

Refund Process

• Visit the Singapore Airlines website and go to “Manage Booking” to request a refund.
• Alternatively, you can contact Singapore Airlines customer service for assistance.
• Refunds are credited to the original payment method.

Points to Remember

1- Refunds may take 7-21 working days to process, depending on the mode of payment.
2- Singapore Airlines may offer a full refund for cancellations within 24 hours of booking if the booking was made at least 7 days before departure.
3- For cancellations due to medical emergencies or bereavement, additional flexibility may apply.

How to Change a Flight with Singapore Airlines

If you need to change your travel dates, Singapore Airlines provides easy options for rescheduling your flights:

• Change Singapore Airlines Flight Online: You can make changes directly through the airline’s website under “Manage Booking”.
• Singapore Airlines Reschedule Flight: Changes are subject to availability and fare difference. Some tickets, like flexible fares, allow changes without fees.
• Singapore Airlines Flight Change Fee:
  1. Economy Saver Tickets: Change fees apply, and fare difference must be paid.
  2. Economy Flexi, Business, and First Class: Changes are usually allowed with minimal or no fees.
• Singapore Airlines Date Change Fee: The exact cost depends on your fare type and destination. Fees can range from $75 to $200.

How to Rebook a Cancelled Singapore Airlines Flight

If your Singapore Airlines flight is canceled, there are three main ways to rebook your flight quickly and efficiently:

• In-Person Assistance –  One of the most reliable ways to rebook a canceled flight is by speaking directly with a customer service agent. Visit the check-in desk or the customer service counter at the airport, as they often have access to alternative flights and routes that may not appear online.

For those with lounge access, consider approaching an agent in the lounge instead of waiting in long lines at the gate. Lounge agents are equipped to assist and can help you rebook while you enjoy complimentary food & beverages.

• Over the Phone – Avoid lengthy lines at the airport by calling Singapore Airlines customer service. Representatives are available 24/7 & can assist with rebooking. For travelers in the U.S., you can reach the support team at 833-727-0118. Keep your booking reference & e-ticket number handy to expedite the process.
• Online or Through the Mobile App – If you prefer handling the rebooking process yourself, log in to the Singapore Airlines website or open their mobile app. Navigate to the “Manage Booking” section, where you can update your reservation using your last name & either the six-character booking reference (SQ) or your 13-digit e-ticket number. This self-service option is often the quickest for tech-savvy travelers.

How to Contact Singapore Airlines

For cancellations, refunds, or changes, you can reach Singapore Airlines customer support via their dedicated channels:

• Singapore Airlines 24 Hours Call Center Australia: +61 2 7209 5942
• Singapore Airlines Contact Options:

1. Visit the Singapore Airlines website for live chat support.
2. Call their customer service number for immediate assistance.
3. Visit your nearest Singapore Airlines office for personalized support.

Suggested Reads🚩

• Student Discounts with Singapore Airlines
• Singapore Airlines Premium Economy
• Singapore Airlines Lounge access with KrisFlyer?
• Baggage Restrictions on Singapore Airlines
• Singapore Airlines First Class Review
• Singapore Airlines Check-in Policy

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Frequently Asked Questions

Q: Can I cancel my Singapore Airlines flight and get a refund?

A: Yes, depending on your fare type. Fully refundable tickets will receive a full refund, while non-refundable tickets may only offer tax refunds.

3. What is the cancellation fee for Singapore Airlines?

A: Cancellation fees vary based on the ticket type and route. Flexible fares typically have no cancellation charges, while non-refundable fares may not allow refunds.

4. How do I request a tax refund in Singapore?

A: If you cancel your flight, taxes on the unused portion can be refunded by submitting a request through Manage Booking or customer service.

5. What is the Singapore Airlines customer service number in Australia?

A: The 24-hour call center for Australia is +61 2 7209 5942.

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About Neha | View Posts

Neha Sharma, a passionate travel blogger, captures the beauty of the world through her words. With her adventurous spirit and a keen eye for detail, Neha takes her readers on mesmerizing journeys to exotic destinations. Her vivid descriptions and insightful tips make her the go-to guide for wanderlust seekers. Join Neha as she explores the globe, sharing her love for travel and inspiring others to go on their unforgettable adventures.