Last updated on Oct 17th, 2023 by Renu Dahiya
Imagine you’ve just landed at the airport, you’re excited about your trip, and you head over to the baggage carousel to collect your luggage. But there’s a problem – your bag is nowhere to be seen. It’s very frustrating, right? If you ever find yourself in this unfortunate situation, don’t worry. Take a deep breath, have a sip of water, and let’s figure out what you can do next.
Here, we’ll walk you through the ins and outs of compensation for lost, delayed, or damaged baggage in Australia, making it easy to understand and ensuring you have the information you need to protect your travel experience.
– When the Montreal Convention is applicable, airlines can be held responsible for a maximum of approximately $1,735 per passenger, which is equivalent to 1,131 Special Drawing Rights (SDRs), an international currency established by the International Monetary Fund. This amount encompasses both checked and carry-on luggage.
– In the case of international travel governed by the Warsaw Convention, airlines can be held liable for up to about $600 for your carry-on baggage and roughly $30 for each kilogram of your checked luggage.
Most airlines offer compensation for essential items you need to purchase when your luggage is delayed. If you are travelling away from your home, this coverage typically includes necessary toiletries, underwear, and laundry expenses. In the event of luggage delay upon your return home, airlines may consider your losses to be lower since you have access to clothing and essential items. Some airlines may also have a daily rate they will reimburse for each day your luggage is delayed.
In the event that your baggage sustains damage, it’s important to report it as soon as you arrive at the airport. Typically, airlines have a specialized baggage desk located in the baggage claims area for such incidents. You may be issued a Property Irregularity Report (PIR) at this point. Additionally, within seven days, you will need to submit a written claim to the airline. It’s worth noting that having a PIR does not guarantee that the airline will approve your claim. If your claim is accepted, the airline might cover the cost of repairing your damaged baggage or provide a replacement.
Note – If you need to file a claim for a lost or damaged bag after travelling on two or more different airlines during your journey, you can submit your claim to any of the airlines involved. However, it is usually the final airline in your itinerary that will process the claim, making it a good starting point for your claim process.
Bonus tip: You might be eligible for immediate cash to cover essential items like toiletries, transportation, and accommodation. Airlines don’t always mention this, so don’t hesitate to ask when you file your report.
Airlines typically do not automatically accept liability for any losses you experience as a result of your delayed baggage, unless compelled to do so by a court decision. For instance, if you miss the commencement of a pre-booked cruise due to a 24-hour delay in receiving your luggage at the airport, the airline is unlikely to offer a refund as a matter of course. In such cases, if the airline declines compensation, you may need to initiate legal proceedings and seek additional compensation through a court order.
YES. It’s the airline’s job to track down and return your bag to you. If you’re flying internationally, this can be a bit complex, but you can often request delivery to your place of stay or the nearest airport.”
If your checked bag doesn’t show up when you do, it’s called ‘delayed’ luggage. For the first 21 days, they’re trying to find it. If they can’t, after those 21 days, it might be called ‘lost.’ But don’t worry, most of the time, it’s just delayed, not lost.
Suggested Read – Passenger Rights Regarding Compensation For Lost, Delayed Or Damaged Baggage In India
In a survey conducted in July 2023, it was found that nearly 1 in 3 Australians, which corresponds to approximately 3.5 million individuals, experienced some form of travel mishap during their overseas journeys in the past year. The study reveals that 14% of respondents had to contend with travel delays, while 8% reported the loss of personal belongings.
That’s all for now! If you have any more questions or need further assistance, please feel free to drop your inquiries in the comments section below. We’ll get back to you promptly.
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Renu Dahiya is a passionate writer who worships her profession. Her love for writing has encouraged her to pursue her career as a writer. Her friends call her a “travel worm” and always come to her to know some interesting traveling tips and destinations. Renu is a repository of knowledge about traveling who knows which place should be visited in which season. Oh yes, she is insanely in love with dancing too. Writer, traveler and dancer, a perfect combination! Without a doubt, she is a complete package.